Privacy policy

PRIVACY POLICY

Last Updated: August 2026

At Little Memori, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we may collect when you visit our online store, place an order, use our website, or communicate with us; how we use that information; when we may share it with third parties; and certain rights you may have in relation to your personal information.

This Privacy Policy applies to visitors to our website and customers who purchase products through our online store.

We process personal information in accordance with applicable privacy and data protection laws. Where the laws of your country or jurisdiction provide you with rights or protections that cannot legally be excluded, those rights will continue to apply.

1. INFORMATION WE COLLECT

We may collect different types of information depending on how you interact with Little Memori.

Information You Provide Directly

When you place an order, contact us, or otherwise interact with our store, we may collect information such as:

  • First and last name;

  • Billing address;

  • Shipping address;

  • Telephone number;

  • Email address;

  • Information necessary to process your payment;

  • Order and transaction information;

  • Communications you send to us; and

  • Information, photographs, images, names, dates, text, or other materials you provide to personalize a product.

When you purchase a personalized product, information you provide for personalization will be used only as reasonably necessary to create, process, personalize, and deliver your order and provide related services.

Automatically Collected Information

When you visit our website, certain technologies may automatically collect information about your device and browsing activity, including:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Time zone;

  • Pages viewed;

  • Products viewed;

  • Website or source from which you arrived at our website;

  • Date and time of interactions; and

  • Information relating to how you navigate and use our website.

This information may be collected through cookies, pixels, tags, server logs, and similar technologies.

2. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate our online store, maintain functionality, remember certain preferences, keep products in your shopping cart, improve website performance, understand how visitors use our website, and, where applicable, measure the effectiveness of advertising.

Cookies and similar technologies may be used to:

  • Maintain your session;

  • Remember products added to your shopping cart;

  • Remember certain preferences;

  • Obtain website analytics and statistics;

  • Improve website functionality and performance;

  • Help detect and prevent potentially fraudulent activity; and

  • Measure advertising and marketing performance, where applicable.

Some cookies are strictly necessary for the operation of our website and cannot reasonably be disabled without affecting essential functionality.

Where required by applicable law, we will request your consent before placing or accessing non-essential cookies or similar technologies on your device.

Depending on your location, you may be able to manage your cookie preferences through our cookie consent tools, where available, or through your browser or device settings.

For users in jurisdictions with specific cookie-consent requirements, such as the United Kingdom, non-essential cookies and similar technologies may require prior consent. We will provide the applicable choices where legally required.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

Order Processing

We may use your information to:

  • Process and confirm purchases;

  • Process or facilitate payments;

  • Prepare and personalize products;

  • Manage and coordinate shipping;

  • Deliver orders;

  • Send order confirmations and updates;

  • Provide customer support; and

  • Handle requests, returns, refunds, warranty claims, and other matters relating to your purchase.

Customer Support

We may use your information to respond to questions, requests, complaints, warranty claims, and other communications relating to our products or services.

Security and Fraud Prevention

We may use certain information to detect, prevent, investigate, and respond to fraudulent, abusive, unauthorized, or potentially unlawful activity.

Website and Business Improvement

We may analyze information regarding the use of our website to understand general trends, improve our products and services, improve website functionality, and enhance the customer experience.

Marketing

Where permitted by applicable law, we may use your contact information to send you marketing communications about our products, promotions, offers, or updates.

Where consent is legally required, we will obtain the appropriate consent before sending marketing communications or using personal information for certain marketing purposes.

You may unsubscribe from marketing communications at any time by using the unsubscribe instructions included in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, or important information relating to your purchase.

4. PAYMENT INFORMATION

Payments made through our online store may be processed by third-party payment service providers.

Little Memori does not need to directly store complete payment card numbers when payment processing is handled by an external payment provider.

Payment information may be collected and processed by the relevant payment provider in accordance with that provider's privacy and security practices.

We recommend reviewing the privacy policy and terms of the payment provider used to complete your transaction.

5. WHO WE MAY SHARE INFORMATION WITH

We may share personal information with third-party service providers and business partners that help us operate our online store and provide products and services to you.

Depending on the services we use, these third parties may include:

  • Shopify, as our ecommerce platform provider;

  • Payment processing providers;

  • Shipping and logistics providers;

  • Technology and hosting providers;

  • Analytics and statistics providers;

  • Customer support providers; and

  • Advertising and marketing providers, where applicable.

We aim to provide these service providers only with the information reasonably necessary for them to perform the services they provide to us.

Third parties may process personal information according to their own privacy policies and applicable legal obligations.

For example, our online store uses technology provided by Shopify to operate our ecommerce platform.

We may also disclose personal information where reasonably necessary to:

  • Comply with applicable laws or legal obligations;

  • Respond to valid requests from courts, regulators, law enforcement agencies, or other competent authorities;

  • Detect, investigate, or prevent fraud or unlawful activity;

  • Establish, exercise, or defend our legal rights; or

  • Protect the safety, security, and rights of our customers, users, Little Memori, or third parties.

6. ANALYTICS AND STATISTICS

We may use analytics and similar technologies to understand how visitors interact with our website.

These services may collect information relating to browsing activity, device information, website interactions, and other technical information.

We may use this information to:

  • Understand general website usage;

  • Identify trends;

  • Measure website performance;

  • Improve our online store; and

  • Improve the customer experience.

Where third-party analytics services are used, the processing of information may also be governed by the privacy policies of those providers.

Where applicable law requires consent for analytics technologies, we will request that consent before using them.

7. ADVERTISING AND MARKETING TECHNOLOGIES

Where we use digital advertising or marketing technologies, certain cookies, pixels, tags, or similar technologies may allow us or our advertising partners to measure the effectiveness of advertising campaigns or understand interactions with our website and advertisements.

Depending on the technology and the applicable law, these technologies may collect information such as:

  • Website interactions;

  • Advertising interactions;

  • Device information;

  • IP address;

  • Browser information; and

  • Other online identifiers.

Where required by applicable law, we will obtain consent before using non-essential advertising or tracking technologies.

You may also be able to manage certain advertising preferences through the relevant advertising platform, cookie-consent tools, browser settings, or device settings.

8. HOW LONG WE RETAIN PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.

The retention period may depend on the type of information and the reason for which it was collected.

We may retain information for purposes including:

  • Processing and managing orders;

  • Providing customer service;

  • Fulfilling legal, accounting, tax, or regulatory obligations;

  • Resolving complaints, disputes, or claims;

  • Detecting and preventing fraud or abuse; and

  • Establishing, exercising, or defending legal rights.

When personal information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, securely dispose of, or anonymize it.

9. YOUR PRIVACY RIGHTS

Depending on where you live and the laws applicable to you, you may have certain rights relating to your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete personal information;

  • Request deletion of personal information where legally applicable;

  • Request information about how your personal information is collected and used;

  • Object to certain types of processing;

  • Withdraw consent where processing is based on consent;

  • Request restriction of processing where applicable;

  • Opt out of certain marketing communications;

  • Request information about certain disclosures of personal information; and

  • Exercise other rights provided by applicable privacy or data protection laws.

The availability and scope of these rights depend on the applicable law and your circumstances.

To exercise a privacy right, contact us at:

litlememori@gmail.com

We may request information reasonably necessary to verify your identity before completing certain requests. This is intended to protect your personal information from unauthorized access or fraudulent requests.

Where applicable law provides specific response periods or procedures, we will follow those requirements.

10. CALIFORNIA PRIVACY RIGHTS

If you are a California resident and applicable California privacy law applies to our processing of your personal information, you may have additional privacy rights.

Depending on the circumstances and applicable law, these rights may include rights relating to:

  • Accessing personal information;

  • Correcting inaccurate personal information;

  • Deleting personal information;

  • Opting out of certain forms of sale or sharing of personal information;

  • Limiting certain uses of sensitive personal information, where applicable; and

  • Receiving information about the categories of personal information collected, used, or disclosed.

We will honor applicable California privacy rights to the extent required by law.

Nothing in this Privacy Policy is intended to waive or restrict rights that California law does not permit us to waive or restrict.

To submit a privacy request, contact:

litlememori@gmail.com

We may take reasonable steps to verify your identity before responding to certain requests.

11. AUSTRALIAN PRIVACY

If Australian privacy law applies to our processing of your personal information, we will handle personal information in accordance with applicable requirements, including relevant Australian Privacy Principles where applicable.

Australian customers may have rights relating to access, correction, privacy complaints, and the handling of personal information.

Where personal information is disclosed to overseas recipients, applicable Australian requirements concerning cross-border disclosures will be considered.

Nothing in this Privacy Policy is intended to exclude or restrict rights that cannot legally be excluded under Australian law.

12. UNITED KINGDOM PRIVACY

If UK data protection law applies to our processing of your personal information, we will provide privacy information and process personal data in accordance with applicable UK requirements.

Depending on the circumstances, UK users may have rights including rights of access, rectification, erasure, restriction, objection, and data portability, subject to applicable legal conditions and exceptions.

Where applicable, we will also comply with requirements governing electronic marketing and cookies, including requirements concerning consent for non-essential cookies and similar technologies.

13. INTERNATIONAL DATA TRANSFERS

Because Little Memori uses technology, payment, ecommerce, shipping, analytics, and other service providers that may operate internationally, personal information may be processed, transferred, or stored in countries outside the country in which you reside.

Different countries may have different privacy laws and levels of legal protection.

Where applicable law requires specific safeguards for international transfers or disclosures, we will take the measures required by that law.

For example, where Australian privacy requirements apply, we will consider the applicable requirements governing disclosure of personal information to overseas recipients.

Where UK data protection requirements apply, applicable international transfer mechanisms and safeguards will be used where required.

14. DATA SECURITY

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect your information, we cannot guarantee that every electronic transmission or storage system will be completely secure or immune from unauthorized access.

15. CHILDREN'S PRIVACY

Our online store is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where applicable law requires parental or guardian authorization.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at:

litlememori@gmail.com

We will review the matter and take appropriate action where required by applicable law.

16. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to or integrations with third-party websites, platforms, applications, payment providers, social media services, or other external services.

We are not responsible for the privacy, security, or data-processing practices of third parties that operate independently from Little Memori.

We recommend reviewing the privacy policies of third-party services before providing personal information to them.

17. PRIVACY COMPLAINTS

If you have a concern about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

You can contact us at:

litlememori@gmail.com

Where applicable law provides you with the right to lodge a complaint with a privacy or data protection regulator, you may also exercise that right.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business practices;

  • Products and services;

  • Technologies we use;

  • Third-party service providers;

  • Privacy and security practices; or

  • Applicable legal requirements.

When we make changes, we will publish the updated version on our website and update the Last Updated date.

Where required by applicable law, we will provide additional notice regarding material changes.

19. CONTACT US

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact us:

Little Memori

Email: litlememori@gmail.com

Address: Calle 42 #83B-24, Cali, Colombia

Last Updated: August 2026

This Privacy Policy is intended to provide transparent information about Little Memori's privacy practices while preserving any mandatory rights and protections available to individuals under applicable privacy and data protection laws.