Refund policy
RETURNS, REFUNDS, EXCHANGES & WARRANTY POLICY
Last Updated: August 2026
At Little Memori, we want every customer to have a safe and satisfactory shopping experience. This Returns, Refunds, Exchanges and Warranty Policy explains how we handle returns, refunds, replacements, exchanges and product issues for purchases made through our online store.
This Policy applies to purchases made internationally. However, nothing in this Policy is intended to exclude, restrict, or override any consumer rights, guarantees, warranties, remedies, cancellation rights, or other protections that cannot legally be excluded under the laws applicable to your purchase or place of residence.
Where a mandatory consumer protection law provides you with rights that differ from this Policy, the mandatory law will prevail.
1. PERSONALIZED AND CUSTOM-MADE PRODUCTS
Some Little Memori products may be made or personalized specifically according to information, photographs, text, names, dates, designs, or other specifications provided by the customer.
Because personalized or custom-made products are created specifically for an individual customer, we generally do not accept returns or cancellations based solely on a change of mind, personal preference, or dissatisfaction with the customer's own specifications once production or personalization has begun, except where applicable law provides otherwise.
The customer is responsible for ensuring that all information submitted for personalization is accurate and complete, including:
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Names;
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Dates;
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Text;
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Photographs;
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Addresses;
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Design instructions; and
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Other personalization details.
If you discover that you have provided incorrect information, please contact us as soon as possible. We will make reasonable efforts to correct the information if production has not yet started.
Once production or personalization has begun, changes may no longer be possible.
Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.
2. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your order arrives:
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Damaged;
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Broken;
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Defective;
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Incomplete;
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Significantly different from what you ordered; or
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With an error caused by Little Memori,
please contact us as soon as reasonably possible so that we can investigate and provide an appropriate solution.
To help us process your request efficiently, we may ask you to provide:
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Your order number;
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Clear photographs of the product;
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Photographs of the packaging and shipping label;
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A description of the issue; and
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A video, where reasonably necessary to demonstrate the problem.
We may review the information provided to determine the appropriate remedy.
Depending on the circumstances and applicable law, an eligible issue may result in:
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A replacement product;
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A repair, where reasonably possible;
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A replacement shipment;
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A partial refund; or
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A full refund.
The remedy provided will depend on the nature of the issue, the product, and the consumer protection laws applicable to the transaction.
3. LITTLE MEMORI 30-DAY COMMERCIAL WARRANTY
Where applicable, Little Memori provides a 30-day limited commercial warranty covering qualifying manufacturing defects that materially affect the product's functionality or structural integrity.
The 30-day commercial warranty begins on the date the product is delivered.
This commercial warranty does not cover damage caused by:
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Misuse or improper use;
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Accidents;
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Drops or impacts occurring after delivery;
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Improper handling;
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Unauthorized modifications or alterations;
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Normal wear and tear;
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Exposure to liquids, chemicals, extreme conditions, or other conditions not recommended for the product;
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Damage caused by third parties after delivery; or
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Incorrect information or materials supplied by the customer for personalization.
IMPORTANT
This 30-day commercial warranty is provided in addition to, and does not replace, restrict, or limit any statutory consumer guarantees, warranties, or legal remedies that may apply to your purchase.
If applicable law provides a longer period or additional rights, those rights remain unaffected by this commercial warranty.
4. CHANGE-OF-MIND RETURNS
Little Memori does not generally accept change-of-mind returns for personalized or custom-made products once production or personalization has commenced, except where a return, cancellation, or refund is required by applicable law.
For non-personalized products, any change-of-mind return policy offered by Little Memori will be subject to the specific terms displayed at the time of purchase.
Consumer cancellation or withdrawal rights vary between countries and jurisdictions.
For example, certain jurisdictions may provide statutory cancellation rights for online purchases, while certain custom-made or personalized products may be excluded from those rights.
Nothing in this Policy is intended to remove or restrict a statutory cancellation, withdrawal, cooling-off, or other consumer right where that right legally applies.
5. STATUTORY CONSUMER RIGHTS
You may have consumer rights under the laws of the country or jurisdiction in which you live or where the transaction is otherwise legally subject to those laws.
These rights may include statutory guarantees, rights relating to acceptable quality, fitness for purpose, conformity with description, durability, refunds, repairs, replacements, cancellations, or other remedies.
These rights may apply regardless of any commercial warranty offered by Little Memori.
Australia
For customers in Australia, products may be subject to the Australian Consumer Law (ACL), including mandatory consumer guarantees.
Where the ACL applies, Little Memori does not exclude, restrict, or modify those rights.
The 30-day commercial warranty described in this Policy is not intended to operate as a limit on any consumer guarantee or remedy available under the Australian Consumer Law.
Certain remedies may depend on whether a failure is considered a major failure or a minor failure under applicable law.
Personalized or custom-made products are not automatically exempt from applicable Australian Consumer Law protections.
United States
For customers in the United States, consumer protection, refund, warranty, and cancellation rights may vary depending on federal law and the laws of the applicable state or jurisdiction.
Nothing in this Policy is intended to waive or limit rights that cannot legally be waived.
Where a mandatory federal or state consumer protection law provides a customer with rights or remedies that differ from this Policy, those mandatory rights will apply.
United Kingdom
For customers in the United Kingdom, applicable consumer protection legislation may provide statutory rights relating to goods purchased online.
Certain cancellation rights may have exceptions for goods made to the consumer's specifications or clearly personalized.
Nothing in this Policy is intended to exclude or restrict any statutory rights that apply to your purchase.
Other Countries
Customers in other jurisdictions may have additional mandatory consumer rights.
Where mandatory local law applies to a transaction and provides rights that differ from this Policy, those rights will prevail.
6. REFUNDS
Where a refund is approved or legally required, Little Memori will generally issue the refund using the original payment method, where reasonably possible.
If the original payment method cannot reasonably be used, we may arrange another appropriate refund method in accordance with applicable law.
Once we process an approved refund, the time required for the funds to appear in your account may depend on your:
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Bank;
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Credit card issuer;
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Payment provider;
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Financial institution; or
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Other payment intermediary.
Third-party processing times are outside Little Memori's control.
Where applicable law specifies a particular refund timeframe, we will comply with that requirement.
7. RETURN SHIPPING COSTS
Where a return is required because the product is defective, damaged before or during delivery, incorrect, or the result of an error by Little Memori, Little Memori will cover reasonable return or replacement shipping costs where required by applicable law.
Where a return is voluntarily requested by the customer for a reason not attributable to Little Memori, and the return is otherwise permitted, the customer may be responsible for applicable return shipping costs unless applicable law provides otherwise.
We will not impose return costs that are prohibited by applicable consumer protection legislation.
8. PRODUCTS DAMAGED DURING DELIVERY
If your package arrives visibly damaged, we recommend that you:
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Take photographs of the package before opening it, where possible;
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Take photographs of the shipping label;
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Take photographs of the product and internal packaging; and
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Keep the original packaging until the matter has been resolved.
Please contact us as soon as reasonably possible so that we can investigate the issue with the carrier or shipping provider.
We recommend reporting visible shipping damage within 3 calendar days of delivery to help us investigate the matter promptly.
Failure to report an issue within 3 days does not automatically waive or extinguish any statutory consumer rights or remedies that apply to you.
9. ORDERS NOT RECEIVED
If your order has not arrived within the estimated delivery period provided at checkout or in your order confirmation, please contact us so that we can investigate the shipment.
We may review available tracking information and contact the relevant shipping provider where appropriate.
If an order is confirmed to be lost, not delivered, or otherwise qualifies for a refund or other remedy under applicable law, Little Memori will provide the applicable remedy.
Customers should provide an accurate and complete delivery address at checkout.
10. INCORRECT CUSTOMER INFORMATION
Customers are responsible for reviewing the information provided before completing their purchase.
Where a product is personalized using information supplied by the customer, Little Memori is generally not responsible for errors resulting solely from incorrect information provided by the customer, provided that we reproduced or used the information as submitted.
If you notice an error after placing your order, please contact us immediately.
If production or personalization has not yet begun, we will make reasonable efforts to correct the information.
Once production or personalization has begun, changes may no longer be possible.
This section does not limit any rights or remedies that cannot legally be excluded under applicable law.
11. HOW TO REQUEST A RETURN, REFUND, REPLACEMENT OR WARRANTY CLAIM
To submit a request, contact us at:
Email: litlememori@gmail.com
Please use the following subject line:
"Return / Refund Request – Order #[ORDER NUMBER]"
Please include:
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Full name;
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Order number;
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Country of residence;
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Reason for the request;
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Description of the issue;
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Photographs or videos, where relevant; and
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Any other information reasonably necessary to evaluate the request.
Our customer support team will review your request and provide the applicable next steps.
We may request additional information where reasonably necessary to verify the issue and determine the appropriate remedy.
12. PRODUCT INSPECTION AND EVIDENCE
To assess a product issue, Little Memori may reasonably request photographs, videos, or, where appropriate, the return of the product for inspection.
Any requested evidence will be used to verify the reported issue and determine the appropriate resolution.
We will not impose evidentiary or procedural requirements that unlawfully restrict or interfere with mandatory consumer rights.
Where applicable law provides a specific remedy without requiring the customer to satisfy additional requirements, that law will prevail.
13. INTERNATIONAL ORDERS, TAXES AND CUSTOMS
Orders shipped internationally may be subject to:
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Import duties;
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Customs fees;
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Taxes;
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Brokerage or clearance charges;
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Import restrictions; and
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Other requirements imposed by the destination country.
Unless otherwise stated at checkout, these charges may be the responsibility of the customer where legally applicable.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements.
Nothing in this section affects any mandatory consumer rights relating to delivery, refunds, defective products, or other matters under applicable law.
14. EXCHANGES
Because many Little Memori products may be personalized or made specifically for the customer, exchanges are not generally available for change-of-mind requests once production or personalization has begun, unless required by applicable law.
Where an exchange is appropriate because of a defect, incorrect product, or error attributable to Little Memori, we may provide a replacement or another legally appropriate remedy.
15. LIMITATION OF THIS POLICY
This Policy is intended to explain Little Memori's standard commercial procedures.
It does not constitute a waiver of any consumer rights that cannot legally be waived.
If any provision of this Policy is found to be invalid, unenforceable, or inconsistent with mandatory consumer protection law, that provision will be interpreted or modified to the extent necessary to comply with the applicable law, without affecting the remaining provisions.
Where mandatory law provides a customer with greater protection than this Policy, the mandatory law will prevail.
16. POLICY UPDATES
Little Memori may update this Policy from time to time to reflect changes to our business practices, products, services, or applicable legal requirements.
The version in effect at the time of your purchase will generally apply to that transaction, subject to any mandatory legal requirements that apply.
17. CONTACT
For questions regarding returns, refunds, replacements, exchanges, warranties, or consumer rights, please contact:
Little Memori
Email: litlememori@gmail.com
We are committed to handling customer requests fairly and in accordance with applicable consumer protection requirements.
Little Memori
Returns, Refunds, Exchanges & Warranty Policy
Last Updated: August 2026